WORKSHOP BOOKING & CANCELLATION POLICY

This policy applies to Chrisen Pilates workshops, instructor education events and other in-person education experiences unless otherwise stated on the individual event page (excludes retreats).

By purchasing a ticket, you agree to the following booking and cancellation terms.

CANCELLATIONS & REFUNDS

We understand that plans can change.

Cancellations made at least 14 days before the scheduled workshop date are eligible for a refund, less any non-refundable booking or payment processing fees.

Cancellations made within 14 days of the workshop are non-refundable.

Refund requests must be made in writing.

Any statutory consumer rights that apply to your purchase are not affected by this policy.

TICKET TRANSFERS

If you are unable to attend, you may request to transfer your ticket to another eligible Pilates instructor.

Ticket transfers must be approved by Chrisen Pilates before the workshop.

Please contact us as soon as possible if you would like to transfer your place.

MISSED WORKSHOPS

If you do not attend the workshop, arrive too late to participate, or are unable to attend for personal reasons, your ticket will not be eligible for a refund or credit where the cancellation falls within the non-refundable period.

Participants are responsible for ensuring they have the correct workshop date, time and location.

WORKSHOP CHANGES

Occasionally, circumstances outside our control may require changes to a workshop.

Chrisen Pilates reserves the right to make reasonable changes to the workshop schedule, venue, content or format where necessary.

Where a significant change affects your booking, we will make reasonable efforts to notify registered participants as soon as possible.

WORKSHOP CANCELLATION

In the unlikely event that Chrisen Pilates cancels a workshop and the event is not rescheduled, ticket holders will receive a full refund of the workshop ticket price.

Chrisen Pilates is not responsible for travel, accommodation, transport or any other costs incurred in connection with attending a workshop.

We strongly recommend booking flexible or refundable travel and accommodation where possible.

WORKSHOP POSTPONEMENT

If a workshop needs to be postponed or rescheduled, your booking will be transferred to the new date.

If you are unable to attend the rescheduled date, please contact Chrisen Pilates regarding the options available for your booking.

Any rights you may have under applicable consumer law remain unaffected.

PARTICIPANT RESPONSIBILITY

Chrisen Pilates workshops are practical education experiences and may involve physical participation and movement.

Participants are responsible for working within their own abilities and informing Chrisen Pilates of anything relevant to their safe participation in the practical components of the workshop.

Participants should hold any qualifications or training required where an individual workshop is advertised specifically for qualified Pilates or movement professionals.

TRAVEL & ACCOMMODATION

Travel, accommodation and other associated expenses are the responsibility of the participant and are not included in the workshop ticket unless explicitly stated.

Chrisen Pilates is not responsible for losses resulting from travel disruption, cancelled transport, accommodation changes or other circumstances outside our control.

PHOTOGRAPHY & FILMING

Photography or filming may take place during some Chrisen Pilates workshops.

Where event photography or filming is planned, participants will be informed and given the opportunity to raise any concerns.

Participant filming of workshop content may be restricted. Any specific filming guidelines will be communicated at the workshop.

Workshop materials, teaching frameworks and educational content remain the intellectual property of Chrisen Pilates and may not be reproduced, distributed, taught, recorded or commercially used without permission.

CONTACT

If you need to request a cancellation, refund or ticket transfer, or have a question regarding your booking, please contact Chrisen Pilates using the contact details provided on the website.

Last updated: August 2026